This Cookie Policy explains how BuildSynq, Inc. uses cookies and similar technologies on our website and platform. By continuing to use our Services, you consent to our use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow websites to recognize your device, remember your preferences, and improve your experience. Similar technologies include web beacons, pixels, local storage, and session storage.
2. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the platform to function. They cannot be disabled. They include:
| Cookie | Purpose | Duration |
|---|---|---|
| session_token | Maintains your authenticated session | Session |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| auth_refresh | Keeps you logged in between visits | 30 days |
Functional Cookies
These cookies remember your preferences and settings:
| Cookie | Purpose | Duration |
|---|---|---|
| user_preferences | Stores dashboard layout and display preferences | 1 year |
| timezone | Remembers your local timezone for accurate timestamps | 1 year |
| lang_pref | Stores your language preference | 1 year |
Analytics Cookies
These cookies help us understand how users interact with our platform so we can improve it:
| Cookie / Technology | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, _gid | Google Analytics | Page views, session duration, feature usage | 2 years / 24 hrs |
| usage_analytics | BuildSynq (internal) | Feature adoption and error tracking | 90 days |
Performance Cookies
These cookies help us diagnose technical issues and monitor platform performance:
| Cookie | Purpose | Duration |
|---|---|---|
| perf_monitor | Measures page load times and API response times | Session |
| error_trace | Captures error context for debugging | 7 days |
3. Third-Party Cookies
Some third-party services we use may set their own cookies:
- Stripe: Sets cookies for fraud detection and payment security. See Stripe's Privacy Policy.
- Calendly: Sets cookies when you schedule a demo. See Calendly's Privacy Policy.
- Google Fonts: May set cookies when loading typography assets.
4. Cookie Banner and Consent
When you first visit BuildSynq, you will see a cookie consent banner. You can choose to accept all cookies, accept only necessary cookies, or customize your preferences. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.
5. Managing Your Cookie Preferences
You can manage cookies in several ways:
- Platform settings: Update your cookie preferences at any time in your account settings under Privacy.
- Browser settings: Most browsers allow you to block or delete cookies. Note that blocking necessary cookies may prevent the platform from functioning correctly.
- Browser links: Chrome | Firefox | Safari | Edge
- Opt-out of Google Analytics: Google Analytics Opt-out
6. Do Not Track
Some browsers send "Do Not Track" signals. BuildSynq currently does not alter its data collection practices in response to Do Not Track signals, though we continue to monitor industry standards in this area.
7. Changes to This Policy
We may update this Cookie Policy to reflect changes in our practices or applicable law. We will notify you of material changes via the platform or email.
8. Contact Us
For questions about our use of cookies:
Email: privacy@buildsynq.com
Website: buildsynq.com