Privacy Policy

1. Information We Collect

Information You Provide

• Account registration data: name, email address, phone number, company name
• Profile information: professional license numbers, contractor credentials, business information
• Payment information: billing address, bank account details (processed via Stripe; we do not store raw card numbers)
• Project data: contracts, milestones, photos, documents, and communications you upload
• Communications: messages sent through our platform, support requests, and feedback

Information Collected Automatically

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, features used, time spent, click patterns
• GPS and location data: when you use photo verification features (with your consent)
• Log data: server logs, error reports, performance data
• Cookies and tracking technologies (see our Cookie Policy)

Information from Third Parties

• Payment processors (Stripe): transaction confirmation and fraud signals
• Identity verification services: license and credential verification data
• Public records: permit data, contractor license databases, SAM.gov registrations
• Blockchain networks: on-chain audit records (Solana — event hashes only, no PII)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the BuildSynq platform
• Process payments and manage financial transactions
• Verify contractor credentials and project compliance
• Generate AI-powered risk assessments, cost estimates, and project insights
• Send transactional notifications via email, SMS, and WhatsApp
• Detect fraud, prevent abuse, and ensure platform security
• Comply with legal obligations including government contracting requirements
• Improve our Services through analytics and machine learning
• Communicate service updates, new features, and marketing (with consent)

3. AI and Automated Decision-Making

BuildSynq uses artificial intelligence and automated systems to provide core platform features. Specifically:

• Risk Scoring: Our AI analyzes project data, permit history, contractor records, and financial signals to generate risk scores. These scores may influence payment scheduling recommendations.
• Photo Verification: AI analyzes GPS-tagged photos to verify milestone completion.
• Payment Automation: Automated agents may trigger payment recommendations based on verified milestone completion.
• Cost Intelligence: AI estimates project costs using historical data, regional benchmarks, and materials pricing.

You have the right to request human review of any automated decision that significantly affects you. Contact us at privacy@buildsynq.com to exercise this right.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Stripe (payments), Anthropic (AI processing), Twilio (messaging), Railway (cloud hosting), AWS (infrastructure)
• Project parties: Information necessary for project execution is shared between verified project participants (e.g., contractors and project owners on the same project)
• Government agencies: When required for compliance with federal, state, or local contracting regulations
• Legal requirements: When required by law, court order, or to protect rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Blockchain Data

BuildSynq uses the Solana blockchain as a tamper-proof audit trail for project records. When milestones are approved and payment events occur, a cryptographic record is written to the blockchain. This record cannot be altered or deleted. We write only event hashes and timestamps — no personally identifiable information is written to the blockchain. All payments are processed through Stripe; no money moves on-chain.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide Services. For government contracting projects, we retain records for a minimum of 7 years to comply with federal record-keeping requirements. You may request deletion of your personal data subject to legal retention obligations.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Opt-out: Opt out of marketing communications at any time
• Restrict processing: Request that we limit how we use your data
• Human review: Request human review of automated decisions

To exercise any of these rights, contact us at privacy@buildsynq.com.

8. California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact privacy@buildsynq.com.

9. Security

We implement industry-standard security measures including AES-256 database encryption, TLS encryption in transit, biometric authentication for mobile access, certificate pinning, jailbreak detection, and rate limiting. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, contact us immediately at privacy@buildsynq.com.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or prominent notice on our platform at least 30 days before the changes take effect.

12. Contact Us

For privacy inquiries, requests, or concerns:

BuildSynq, Inc.
Email: privacy@buildsynq.com
Website: buildsynq.com